Shipping
SHIPPING & CORONAVIRUS EFFECT UPDATE 🚨
In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected.
Affected by the COVID-19, some areas into a "lockdown", if you live in these areas, our shipping times are slower than usual ship times.
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
*Delivery times vary depending on your location（update on April 2021)
You will receive tracking information of your parcel by email between 5 to 7 business days of ordering.
For orders completed after December 1, 2020, if they have not been delivered for more than 60 days, please contact us for a full refund.
If you have any questions or you change your mind please contact us feel free, our email is support@essenti.la
DO YOU SHIP WORLDWIDE?
Yes we do.
WHAT ARE MY PAYMENT OPTIONS?
We accept payments by Visa, Mastercard, American Express and PayPal.
WHAT ARE MY DELIVERY OPTIONS?
We currently offer standard shipping and expedited shipping.
HOW SECURE IS YOUR SITE?
Extremely. Built in with SSL-level certification, your information is safe with us.
CAN I AMEND MY ORDER?
We work very quickly at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
WHERE IS MY ORDER?
You will receive an email with tracking information once your order is dispatched. This can take between 7 to 14 business days after we receive your order.
HOW DO I TRACK MY PARCEL?
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.
CAN I RETURN OR EXCHANGE AN ITEM?
We offer a 30-day full refund policy. If you're not pleased with your item - send it back for a money-back guarantee.
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. We would like to sort out any faults immediately.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
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