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Customer Support: support@essenti.la
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    Shipping

    SHIPPING & CORONAVIRUS EFFECT UPDATE 🚨

    In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected. 

    Due to the impact of the COVID-19, some areas into a "lockdown", our shipping times are slower than usual ship times . Recently the order processing time is 4-8days,

    Delivery times vary depending on your location（update on November 2020)


    You will receive tracking information of your parcel by email between 5 to 7  business days of ordering.

    If you have any questions or you change your mind please contact us feel free, our email is support@essenti.la

     

    DO YOU SHIP WORLDWIDE?

    Yes we do.

    We accept payments by Visa, Mastercard, American Express and PayPal.

    We currently offer FREE shipping worldwide.

    Extremely. Built in with SSL-level certification, your information is safe with us.

    We work very quickly at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

    You will receive an email with tracking information once your order is dispatched. This can take between 7 to 14 business days after we receive your order.

    You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

    We offer a 30-day full refund policy. If you're not pleased with your item - send it back for a money-back guarantee. 

    We are terribly sorry if this has happened. We would like to sort out any faults immediately.

    As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

    We have fulfillment centers across the globe in Asia, US and Italy.

    We offer a 30-day full refund policy. If you're not pleased with your item - send it back for a money-back guarantee. Read our return policy for more details. 

    We are terribly sorry if this has happened. We would like to sort out any faults immediately.

    As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.